Policies and procedures 

Policies and procedures for the conduct of Commission business and for the provision of services are outlined in later sections. We will categorise here mainly our internal management policies and procedures.

Employment Policies and Procedures

The following will be made available on the Commission´s website:

• Policies and procedures concerning the recruitment, selection and development of staff including job descriptions and personnel specifications used for recruitment purposes
• Policies and procedures giving effect to the Commission´s commitment to equality of opportunity - Equal Opportunities Policy, Harassment Policy, Joint Declaration of Protection, Policy for persons with criminal convictions, Career break policy, Job-share procedures, Flexible Working Policy
• Learning and development policies
• Policies for regulating the conduct of staff and dealing with their concerns - grievance policy, disciplinary policy, Code of Conduct, JCNC constitution, facilities agreement.
• Policies for the protection of Commission staff and others - Health and Safety Policy, evacuation procedure, Statement on a smoke free workplace, Managing Absence policy.

This information will not include information about particular members of staff and other individuals.

Other information and guidance on staff terms and conditions of employment can be found in the NICS Staff Handbook.

Customer service

The Commission´s customer service standards and our complaint´s procedure can be found on the website. The Commission also undertakes regular customer surveys, which are also available on the site.

This document contains information on how to raise a complaint about our Publications Scheme.

Information about our customer service and performance should be raised with the Commission´s Performance Development Manager.

A list of key contacts is contained at the end of the Scheme.

Records management and personal data policies

The Commission´s website contains dedicated Freedom of Information pages. The pages include the Policies and Procedures for responding to requests made under the Freedom of Information and Data Protection Acts and the Code of Practice on Access to Government Information.

Records management policies for both paper-based and electronic filing systems are presently under review and the current draft is available on request.

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