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Equality Commission
FOR NORTHERN IRELAND
You are here: Home > lower standard of service
Your Rights When Accessing Transport Services in Northern Ireland
Service of a lower standard or in a worse manner
A transport provider must not offer a disabled person a lower standard of service than it offers other people or serve a disabled person in a worse manner, without justification. A lower standard of service might include harassment of a disabled customer or being offhand or rude towards them. For further information see page 30 of the Code of Practice.
Examples of service of a lower standard / in a worse manner
A disabled person has booked a taxi. When the taxi arrives, the driver asks the disabled passenger to pay the journey fare in advance, something which he would not require from other passengers. This is likely to be unlawful.
A breakdown recovery operator addresses a customer with a mobility impairment in derogatory terms related to their disability. This is likely to be unlawful.
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Equality House 7 - 9 Shaftesbury Square Belfast BT2 7DP
Telephone: 028 90 500 600 Textphone: 028 90 500 589
Fax: 028 90 248 687 Email: information@equalityni.org
Telephone: 028 90 500 600 Textphone: 028 90 500 589
Fax: 028 90 248 687 Email: information@equalityni.org
