Your Rights When Accessing Transport Services in Northern Ireland
Service of a lower standard or in a worse manner
A transport provider must not offer a disabled person a lower standard of service than it offers other people or serve a disabled person in a worse manner, without justification. A lower standard of service might include harassment of a disabled customer or being offhand or rude towards them. For further information see page 30 of the Code of Practice.
Examples of service of a lower standard / in a worse manner