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Want to stay on the right side of the law? We support businesses and public authorities and help them to promote good practice.

Every Customer Counts

Commitment statement

What you need to know

Sign our ‘Every Customer Counts’ CommitmentEvery Customer COunts

Add your business to the growing number of companies who have taken the three easy steps to promoting accessible services and have signed the 'every customer counts' commitment statement.

About the Commitment

We are asking participating businesses to make this commitment because it tells your customers that accessible services are important and you welcome reasonable adjustment requests.

All companies that register will be sent an Every Customer Counts window sticker which can be displayed to communicate their commitment to customers. This will tell your customers that you:
  • review the accessibility of your services
  • make reasonable adjustments for disabled customers

We hope that by registering this commitment with us you will also be helping to encourage more businesses to consider the benefits of reviewing their current accessibility standards.

Commitment statement

[Company name]  aim to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for disabled customers.

It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.


Commitment statement registration form

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Your information will not be used for any purpose outside of this campaign

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