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Want to stay on the right side of the law? We support businesses and public authorities and help them to promote good practice.

Public sector conference

Every Customer Counts

What you need to know


The Equality Commission has developed the "Every Customer Counts" initiative to support Northern Ireland's public and private sectors to promote accessible services. Our goal is to encourage businesses, organisations and public authorities to use our free self assessment tool, consider how open their services currently are to disabled people, and implement changes where appropriate.

Conference: Helping Public Authorities provide accessible services

**Event now fully booked**

As part of the 'Every Customer Counts' initiative, the Equality Commission is holding a conference to encourage Public Authorities to adopt measures which promote better access to their services for disabled people.
 Date: Wednesday 24 May, 9:30am-1:00pm (finishing with lunch)
 Venue: Malone House, Belfast

The conference will focus on:
  • the three steps to success: Policy, Audit, Action
  • provide advice and useful tips for promoting accessible services to those with a range of disabilities
  • explain the links between the Every Customer Counts initiative and public authority considerations such as the Disability Discrimination Act (DDA), disability duties (disability action plans), and UNCRPD
  • highlight good practice and the experiences of public authorities and disability sector organisations

Who should attend?
Public sector employers, customer service managers, front of house staff, equality officers.

Eventbrite - Promoting Trans Equality Seminar NOW FULLY BOOKED
For further information contact Frances Nugent: email or Tel: 028 90500650

  Time Speaker / Topic  


  Registration, tea and coffee



  Welcome and Introduction - 3 steps to providing accessible services
  'Every Customer Counts' - promoting accessible services 
  Speaker to be confirmed



  Overcoming barriers for disabled people in public services
  Using the 'accessible business action plan' and the results from access audit work
  Orla McCann, Disability Action NI



  Making Newcastle Autism friendly

Case study on tourism
  Sarah Jane Reynolds, Autism Initiatives




  Tea/Coffee break


  Welcoming customers with disabilities
Video on attitudes and etiquette


  Case Study: Belfast City Council
  Good practice: removing barriers, making services inclusive
  Stella Gilmartin, Belfast City Council




Making adjustments to communication for people who experience mental health problems
  Iris Elliott, Mental Health Foundation  (
view video)




  Every Customer Counts: promoting accessible services
How this initiative ties in with the DDA, Disability Action Plans, Section 75 and UNCRPD
  Paul Oakes, Equality Commission

  Questions and Answers


  12:55pm    Evaluation
   Lunch and networking

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