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Want to stay on the right side of the law? We support businesses and public authorities and help them to promote good practice.
Here to help
Information and advice for businesses and service providers
Employer Training Programme
Every Customer Counts
Promoting accessible services
Here to help

Employers and service providers have duties and obligations under equality laws.
To be an equal opportunities employer you must not discriminate unlawfully against or harass anyone on the grounds of:

- sex
- pregnancy or maternity
- gender reassignment
- married or civil partnership
- religious or similar philosophical 
- political opinion
- race
- sexual orientation
- disability
- age

Service providers are required to make their services accessible to everyone.

We provide practical advice on how you can manage the equality implications of employing and managing staff and providing services to the public. For further details contact us: email: or Tel: 028 90 890 888


We provide high quality training seminars and information sessions to employers on a wide range of equality issues. These events provide advice and guidance on employers’ duties under current equality laws and on introducing best practice.  Training sessions include:

  • Introduction to understanding equality
  • Equality training for line managers
  • Pregnancy, maternity & flexible working
  • Recruiting fairly
  • Bullying and harassment at work
  • Reasonable steps defence
  • How to complete an Article 55 Review
We are flexible in terms of themes covered and can tailor courses to suit employers’ business needs. For further details go to
Every Customer Counts
We have developed the “Every Customer Counts" initiative which supports and encourages businesses to look at how accessible their premises and services are for someone with a disability.

We know that no sensible business person sets out to drive customers away - but if your business is inaccessible to people with disabilities, that is just what you are doing. 20% of people in NI have a disability and 75% of disabled people state that they have walked away from a potential purchase because of access problems. This is a significant loss of income for businesses given that approximately 40% of households in Northern Ireland contain at least 1 disabled person.


News & Events

Guidance for Service Providers
Download our guidance following the case of Lee v Ashers Baking Co Ltd (PDF - 73kb)

New guidance for employers
Pregnancy and maternity at work
The right to request Flexible Working

Public Sector Conference: 24 May
Promoting accessible services

Employer Equality Updates - May/June '17
L/Derry, Belfast, Omagh & Craigavon

Sign up to our new Mental Health Charter

Every Customer Counts - promote accessible services and grow your business

Sign the STEM charter, join the network 
Improving the gender balance in STEM businesses in NI - new events now listed!

Dates for your diary

Annual Employer Equality Update
Public Sector: Promoting Accessible Services

Employer Registration

11 or more employees working 16hrs or more per week? Register now>

Employer Training Programme 2017
New employer training sessions are now available

Advisory Services Team
For free confidential advice
Tel: 028 90 890 888