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What we do

Services, Corporate Plan and Annual Report

The Commission delivers the range of work governed by our statutory remit. We believe we are making a difference to people’s lives in Northern Ireland, by improving equality of opportunity for everyone and in doing so contributing to the creation and maintenance of a more equal society.


In the Commission we are proud of the steps we have taken to improve our business. We set ourselves high standards and aim to achieve quality performance in all elements of our work. We use a number of quality models to drive forward improvement.


Our services


The Commission’s services include;

  • Giving advice and support to individuals with potential complaints under the anti-discrimination legislation
  • Giving guidance to employers and service providers about their obligations under the law and good practice
  • Encouraging public authorities to promote equality of opportunity and address inequalities in fulfilling their equality and good relations duties
  • Ensuring that equality considerations are central to decision-making by focusing particular attention in a number of key public policy areas.



Annual Report, Annual Review, Corporate Plan

For further information see our Corporate Plan and Annual Report:

Making a complaint


The Commission works hard to provide the best possible service and we welcome feedback, including when things go wrong. We will take any complaints seriously and try to put things right if we can. For further information see our complaints page


If you would like to comment on any aspect of our work or to compliment us on anything we have done, please contact us or view our complaints procedure (pdf)


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